Provider: UAB "OrderKrab" (Company code: 307409974), Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania.
By participating in the OrderKrab Partner Referral Program (the "Program"), you ("Partner") agree to these Terms. OrderKrab reserves the right to accept or decline applications at its sole discretion.
1. Definitions
Partner: An ecommerce agency, integrator, or consultant approved to participate.
Referred Merchant: A new customer who joins OrderKrab via your valid referral link/code.
Qualifying Revenue: The net cash actually received by OrderKrab from a Referred Merchant, excluding VAT, sales tax, or any other government-imposed taxes.
Revenue Share: Your commission, calculated as a percentage of Qualifying Revenue.
2. Referral Eligibility & Restrictions
Exclusivity: The merchant must not be an existing customer or active lead. Attribution is "first valid attribution" per OrderKrab records.
Anti-Self-Referral: Partners are not eligible for commission on accounts they own, operate, or in which they have a controlling financial interest.
Conduct: You must refer in good faith. You may not misrepresent OrderKrab's pricing or features to clients.
3. Professional Marketing Standards
Brand Bidding: Partners may not bid on OrderKrab trademarks or brand-related keywords (e.g., "OrderKrab", "OrderKrab pricing") on search engines (PPC/Google Ads).
Compliance: You must comply with all applicable anti-spam and consumer protection laws.
No "Squatting": You may not register domains or social media handles containing the word "OrderKrab."
4. Commission & Revenue Rules
Rates: Commissions (Revenue Share) are calculated and paid according to the rates and related terms published on the OrderKrab partner referral program page, unless the Partner and OrderKrab have agreed different commercial terms.
The "Active Client" Rule: Commission is earned only while the merchant has active, paid usage. If a client closes their account or stops shipping, your share for that client ends immediately.
Program Changes: OrderKrab may change terms for future referrals by giving thirty (30) days' notice.
Promotional Offers: OrderKrab reserves the right to introduce, modify, suspend, or discontinue promotional offers, free credits, discounts, trial periods, or onboarding incentives to merchants (including, without limitation, the "first 100 orders free" welcome offer) at its sole discretion. Such promotions reduce the Net Revenue actually received from a Referred Merchant and therefore reduce the Qualifying Revenue calculation under Section 5. Partners are not entitled to additional compensation, top-ups, or make-good payments for revenue lost to promotions, free credits, or discounts.
Plan, Pricing & Inclusion Changes: OrderKrab reserves the right, at any time, to introduce new merchant plans, modify or discontinue existing plans, adjust prices (including base fees, per-order rates, volume tier thresholds, and minimum invoice amounts), and change the features, services, hardware availability, or other components included in any plan, in each case as published at orderkrab.com/pricing. Such changes apply to all Referred Merchants going forward; the Partner's commission is calculated against the Qualifying Revenue actually received by OrderKrab under the plan, pricing, and inclusions in effect at the time of payment. The Partner's Revenue Share percentage itself is not affected by these merchant-facing changes and may only be modified pursuant to the "Program Changes" clause above.
5. Defining Qualifying Revenue (Net of Tax)
Commission is calculated strictly on the Net amount received by OrderKrab. The following are excluded:
Taxes: VAT, sales tax, or duties are subtracted from the total amount paid by the merchant before calculating commission.
Non-Monetary Metrics: Order volume, parcel counts, or label counts.
Free Credits: The "Welcome Offer" and any other promotional/support credits.
Pass-through Costs: Money belonging to carriers or third parties.
Financial Adjustments: Refunds or chargebacks.
Records: OrderKrab's payment records are decisive for calculating revenue.
6. Payout Process & Monthly Commitment
6.1. Our Commitment: OrderKrab undertakes to pay the Partner the agreed Revenue Share every month, applying the rates and terms in Section 4 (defaulting to those on the page linked there unless a separate written agreement applies). We commit to a consistent monthly payment cycle for all Qualifying Revenue collected during the previous month.
6.2. Monthly Commission Report: OrderKrab will provide a monthly report (PDF or Spreadsheet) containing the following details to facilitate Partner invoicing:
Merchant Name
Payment Date (Date cash was received by OrderKrab)
Payment Reference (Specific Merchant Invoice number)
Net Revenue (The amount collected excluding VAT/taxes)
Partner Share (The calculated amount due to the Partner)
6.3. Invoicing: The Partner shall use the Monthly Commission Report to issue a valid tax invoice to OrderKrab. The Partner is responsible for determining if they must add VAT to their own commission invoice based on their local tax residency.
6.4. Prerequisites: You must provide correct bank and tax information. OrderKrab may withhold payment until this is complete.
6.5. Clawback: OrderKrab may offset or reclaim commissions paid on revenue that is later refunded or disputed by the merchant.
7. Termination
By Partner: You may end your participation at any time via written notice to info@orderkrab.com.
For Cause: OrderKrab may terminate a Partner's participation immediately for breach of terms, fraud, or conduct damaging to OrderKrab's reputation.
Final Payout: Upon termination, earned Revenue Share is paid through the normal monthly process.
8. Legal Protections & Data
Intellectual Property: OrderKrab grants a non-exclusive license to use its marks solely to promote the Program.
Confidentiality: Partners must not disclose non-public information (internal roadmaps, specific partner deals) to third parties.
Indemnification: The Partner agrees to hold OrderKrab harmless from any claims arising from the Partner's breach of law or these Terms.
Liability: Total liability is capped at the Revenue Share paid to the Partner in the three (3) months before a claim.
9. Governing Law
These Terms are governed by the laws of the Republic of Lithuania. Disputes must first be addressed in good faith for thirty (30) days. If unresolved, the courts of Vilnius, Lithuania have exclusive jurisdiction.
Survival: Sections regarding Confidentiality, Liability, Indemnification, and Governing Law shall survive the termination of these Terms.
Questions? Reach out at info@orderkrab.com.