Security and reliability: EU-hosted, GDPR-aligned
Customer data, store credentials, and carrier accounts deserve more than a checkbox. Here's how we protect them - and how we keep your warehouse running when it matters most.
EU-hosted
Data residency in the EU
TLS 1.2+
Encrypted in transit
AES-256
Encrypted at rest
GDPR-aligned
Privacy by default
Three trust pillars
How we protect your operation
Three layers, working together: a platform that stays up under peak load, data that stays encrypted and isolated, and privacy that's a default - not an upgrade.
Reliability that holds at peak
Black Friday, Christmas, holiday drops - your warehouse can't pause. OrderKrab is engineered to stay online when volume spikes.
- 99.9% uptime target with redundant infrastructure
- Daily encrypted backups with point-in-time restore
- Multi-zone failover so a single outage doesn't stop fulfillment
- Continuous health monitoring + on-call response
Rolling uptime
Last 90 days · public status
99.97%
Data protection at every layer
Customer addresses, store API tokens, carrier credentials - every piece of sensitive data gets the same treatment: encrypted, access-controlled, and logged.
- TLS 1.2+ in transit, AES-256 at rest
- Tenant isolation - your store's data is never shared across accounts
- Role-based access - packers, supervisors, and admins see only what they need
- Carrier credentials and store tokens stored in a hardened secrets vault
Sensitive fields encrypted
PII · tokens · carrier keys
100%
Privacy & compliance, by default
Your customers' data is your customers' data. We don't sell it, mine it, or borrow it for anything else.
- GDPR-aligned processing of customer and order data
- We never sell or share your data with third parties
- Configurable data retention - keep records only as long as you need
- Sub-processor list and DPA available on request
Data sold to advertisers
Now, ever, never
0
Trust & legal
Read the fine print, request the documents
We keep our policies short, plain, and current. Need a DPA, sub-processor list, or security questionnaire? Just ask.