How to do everything in OrderKrab
81 step-by-step tutorials covering every button and workflow — from your first order to advanced shipping automation.
Getting Started
6 guides
Create your account, connect your store, and learn your way around the app.
Organization & Team
6 guides
Manage your storefronts, staff members, roles, and organization details.
Plans & Billing
7 guides
Subscriptions, payment methods, invoices, free fulfillments, and referrals.
Orders
18 guides
Find, filter, edit, and manage every order that flows through OrderKrab.
- How to find and filter orders
- Understanding order statuses
- How to customize the order list columns
- How to initiate shipments for multiple orders at once
- How to use bulk order actions
- How to view and manage a single order
- How to set or change an order's delivery method
- How to edit an order's shipping address and details
- How to edit customer details on an order
- How to edit order items, variants, and weights
- How to add comments to an order
- How to archive or unarchive orders
- How to fix orders that need attention (with Krab AI)
- How to create a return label for an order
- How to create an additional shipment for an order
- How to get a shipping label for an order
- How to print or download a shipping label
- How to manage store pick-up orders
Fulfillment & Packing
7 guides
Pick and Pack, manual packing, Pick Slips, the Pick List, made-to-order production, and the Dashboard.
Mobile App
10 guides
Pick, pack, and manage orders from your warehouse floor with the OrderKrab app for iOS and Android.
- How to get and sign in to the OrderKrab mobile app
- How to navigate the mobile app
- How to use the mobile Dashboard
- How to find and manage orders on mobile
- How to use the Pick List on mobile
- How to run a Pick Slip queue on mobile
- How to confirm items by scanning with your phone camera
- How to find an order by scanning a barcode
- How to manage your profile, language, and organizations on mobile
- Mobile app vs. web app — what you can do where
Shipping & Carriers
11 guides
Connect carriers, set checkout pricing, automate rules, and handle manifests, pickups, and custom shipments.
- How to connect a shipping carrier
- How to enable shipping methods and set customer pricing
- How to price shipping by parcel weight (weight bands)
- How to set up automatic return labels
- How to configure carrier-specific settings
- How to control how shipping options appear in checkout
- How to create shipping rules (auto-assign carriers)
- How to generate a carrier manifest
- How to schedule a courier pickup
- How to create a custom shipment (without an order)
- How to set up Store Pick Up
Returns
3 guides
Review return requests, approve or reject them, and automate the returns portal.
Printing & PrintKrab
3 guides
Install the PrintKrab desktop app, connect a label printer, and troubleshoot printing.
Settings
8 guides
Tune fulfillment behavior, label content, checkout options, store products, and your language.
- How to configure fulfillment settings
- How to control what appears on shipping labels
- How to configure checkout pickup-point settings
- How to use not-ready order tags and metadata exclusions
- How to enable or disable fulfillment for specific products
- How to enable or disable fulfillment by store location
- How to set the Krab AI language
- How to change the app language
Analytics
2 guides
Fulfillment metrics, charts, team rankings, and report exports.
Haven't found what you're looking for?
We can set everything up for you.
Book a free remote session. Our team connects to your computer and sets up OrderKrab while you watch. Most stores are ready in under an hour.
- ~45 minutes
- Secure screen share
- OrderKrab expert
Start a remote session
You get a link. Click it and we connect. You can stop at any time.
We set up everything
Store, carriers, printer, and a test order — while you watch.
You stay in control
You see every step. Access ends when the session ends.