Understanding user roles and permissions
OrderKrab has five roles. What each role can do determines which buttons and pages a person sees.
- 1
Owner — full control: edit organization and billing, connect or remove shops, invite or remove members. The owner cannot be removed from the organization.
- 2
Admin — everything the owner can do operationally: edit organization details and billing, connect stores, invite and remove members (except the owner).
- 3
Staff — day-to-day order and fulfillment work: orders, packing, shipping, returns. Cannot connect stores, manage the team, or change subscription and billing.
- 4
Packer — focused on the packing workflows.
- 5
Storefront User — handles pick-up orders only, for one assigned store location, using a simplified storefront view instead of the full app.
Good to know
- The role is chosen when sending the invitation and is shown next to each member on the Organization page.
- Only owners and admins can manage the Plan and billing section.