CUSTOMER SUCCESS STORY

How Knock built a more reliable shipping workflow with Orderkrab

Knock needed a shipping process that stays stable as order volume grows. With Orderkrab, the team gained a clearer and more scalable way to run fulfillment.

  • ♠️ Streetwear brand
  • Lithuania
  • Scale shipping operations easily
Knock logo

Click here, click there - every single label

Knock built a loyal streetwear following in Lithuania, but the back-of-house operation hadn't kept up with the growth. Every order took the same human effort to ship - no matter how busy the day was, the bottleneck was always the team's keyboard.

Endless clicks across multiple tools to print a single shipping label.
One screen, one workflow - checkout to label to tracking, with no extra apps.
Manually copying customer data between checkout, the carrier portal, and the tracking flow.
Orders sync from the checkout automatically - no manual copying, no typos.
As order volume grew, the process didn't scale - the same human effort regardless of demand.
The same workflow on a quiet Tuesday and a campaign Friday - only the volume changes.
Fulfillment mistakes started showing up when the team was racing through busy days.
Scan-to-confirm packing makes wrong-item shipments practically impossible.
No real visibility into what was actually slowing things down on the floor.
Per-fulfillment analytics show who packed what and how long it took on every order.

OrderKrab replaced the click-here, click-there shipping process with one steady flow - checkout to label to tracking, in a single screen.

The Knock team's daily routine became predictable: pull the morning's orders, run them through Pick & Pack, scan, print. The same routine on a quiet Tuesday handles a campaign launch on a Friday - the workflow doesn't change, only the volume.

It's made our work much easier. No more 'click here, click there' and no more endless steps to get a shipping label printed.
Knock TeamEcommerce Operations

Highlights

What changed for Knock

  • One dependable process for picking, packing, and shipping.
  • Clearer execution for the team during high-volume periods.
  • Faster issue resolution with better order visibility.
  • A setup that can scale with growth without extra complexity.

Outcomes

Operational outcomes

  1. 01

    Smoother daily execution

    The fulfillment routine became easier to manage and less dependent on manual coordination.

  2. 02

    Higher confidence in operations

    Team members can process orders with clearer steps and fewer avoidable mistakes.

  3. 03

    Scalable foundation

    Knock can support larger campaigns without rebuilding its logistics workflow.

Inside the workflow

Easy of Packing with Pick and Pack

Knock uses Pick and Pack to standardize daily fulfillment. Each order follows one clear sequence, so packers work faster without switching between disconnected steps.

  • Reduces clicks and decisions-packers focus on packing.
  • No switching between apps-labels and scanning in one place.
  • No more packing errors-all items must be confirmed.
  • Cuts training time for new staff-consistent fulfillment.
More about Pick and Pack ->

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